The magazine and newspaper industry is witnessing a swift decline in revenue growth worldwide, placing it among the top 10 sectors affected by this trend. This decline is primarily fueled by a substantial annual churn rate of 30%, where over a third of this churn is directly linked to unsatisfactory customer experiences. Given that almost half of all churn is preventable, publishers need to act now to improve retention rates to survive in this shrinking market.

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But where do you start? Here is one way to reduce churn by 30% that publishers are missing out on.

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Don't miss out on this transformative guide.