Pelcro Release 1.95: Refunds, Plan Upgrades, and Returns

Release 1.95 (Tech Release 1.108)

🟢 Platform: Refund Customer Balances Directly to Original Payment Cards

You can now refund customer balances directly to their original payment cards — streamlining refund workflows and eliminating the need for manual intervention or external processing.

✅ What’s New

• Added support for refunding payments originally credited to a customer balance back to their card.

• The “Refund” button now appears for eligible payments directly in the Admin Dashboard.

• Supports full or partial refunds, up to the original charge amount.

• Refunds are processed via the same payment method and gateway as the original transaction.

💡 Why It Matters This enhancement reduces refund handling time, ensures accounting accuracy, and delivers a smoother refund experience for both customers and administrators.

🟢 Default UI: Self-Serve “Switch Plan” Experience for Subscribers

Subscribers can now upgrade their plans directly through a self-serve interface, allowing them to explore and switch to higher-tier products without contacting support — improving upsell opportunities and customer autonomy.

• Added a “Switch Plan” button to the subscriber dashboard for all active subscriptions.

• Displays only eligible plans with an equal or higher amount than the current plan.

• Subscribers receive immediate confirmation (“You’ve successfully upgraded to Plan X”).

• Updated plan details are reflected instantly in the user’s account.

💡 Why It Matters This update empowers subscribers to manage their own upgrades, reducing support overhead and driving faster conversions to higher-value plans — all through a seamless, intuitive interface.

🧩 Available now in the latest React Elements version. Please reach out to [email protected] to upgrade to the newest UI.

🟢 Platform: Introduce Returns Management for Fulfillments

Pelcro now supports **tracking and managing fulfillment **returns directly within the fulfillment workflow — giving collaborators full visibility into returned quantities, reasons, and history for each shipment.

• New Returns Section under Subscription → Fulfillments displaying:Returned QuantityReason for Return (optional)Creation Date and User

• Introduced a “Process Return” option in the Fulfillment section — accessible via the three-dot menu on each shipment.

• Built-in validation ensures users cannot return more items than were originally delivered.

💡 Why It Matters This enhancement introduces a structured and auditable way to manage product returns — improving operational accuracy, reducing manual tracking, and ensuring that fulfillment data remains consistent across the platform and reporting.